Last Updated: December 5, 2024

Eloquent AI (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information we process. This Privacy Policy outlines how we collect, use, safeguard, and share your information, your rights under applicable laws, and how to exercise those rights. By accessing or using our services, you agree to this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

  1. Site Visitors: Individuals who visit our website (https://www.eloquentai.co/).
  2. Clients: Organizations or individuals who purchase and use our services.
  3. Authorized Users: Employees or contractors authorized by a Client to use our services.

It covers data collected directly from users and data shared with third parties.

2. Definitions

Key terms used in this Privacy Policy include:

  • “Personal Data”: Information that identifies or can identify an individual, such as names, emails, and IP addresses.
  • “Processing”: Any operation performed on Personal Data, such as collection, use, or storage.
  • “Controller”: The entity that determines the purposes and means of processing Personal Data.
  • “Processor”: The entity that processes Personal Data on behalf of the Controller.
  • “Aggregated Data”: Data combined in a way that it no longer identifies an individual.

3. Information We Collect

We collect the following types of information:

Directly Provided Information

  • From Clients: Service agreements, contracts, services received, and pricing.
  • From Authorized Users: Name, email, and account details.

Automatically Collected Information

  • Cookies, IP addresses, browser types, time spent on pages, and clickstream data.

Usage Analytics

  • Information about how services are used, collected to improve performance and customer experience.

Sensitive Data

  • We do not request or process sensitive data (e.g., health, financial details) from end users.

4. Legal Bases for Processing

We process Personal Data under the following legal bases:

  1. Consent: When you explicitly agree to data collection for specific purposes.
  2. Contractual Necessity: To provide services you have contracted.
  3. Legitimate Interests: To enhance our services, improve security, and support marketing efforts.
  4. Legal Compliance: To fulfill obligations under applicable laws.

5. How We Use Your Information

We use the information we collect for the following purposes:

  1. Service Provision: To deliver and manage the services you have purchased.
  2. Improving AI Models: To refine and optimize performance.
  3. Customer Support: To respond to inquiries and troubleshoot issues.
  4. Marketing: To send updates, newsletters, and promotional materials.
  5. Compliance: To comply with legal requirements and protect our rights.

6. How We Share Your Information

We only share information as necessary:

Service Providers

  • Trusted third parties assisting with hosting, authentication, and operational support, such as AWS and Auth0.

Advertising and Analytics Partners

  • Tools like Google Analytics to track performance and usage patterns.

Generative AI Tools

  • Generative AI tools may process some data in the background to improve services.

Legal and Compliance Obligations

  • Data may be disclosed to professional advisors (e.g., lawyers) or authorities as required.

Third-Party Features

  • Our website may include links to external services, which operate under their own privacy policies.

7. Cookies and Tracking Technologies

What We Use

  • Cookies, pixel tags, and other technologies to analyze usage and improve performance.

Types of Cookies

  1. Essential Cookies: Enable core functionalities of the website.
  2. Analytics Cookies: Provide insights into user behavior.
  3. Marketing Cookies: Help deliver targeted advertisements.

Managing Cookies

You can adjust cookie preferences through your browser or a cookie management tool on our website.

8. International Data Transfers

We process data globally, including in the U.S., U.K., and Europe. Safeguards for international transfers include:

  • Standard Contractual Clauses (SCCs) for data exported from the EU.

Adequacy decisions where applicable.

9. Your Rights and Choices

Depending on your location, you may exercise the following rights:

General Rights

  • Access, correction, deletion, restriction, and portability of data.

California Residents

  • Rights under the CCPA, including opt-outs from “sale” of Personal Data.

How to Exercise Rights

Contact us at privacy@eloquentai.co.

10. Data Retention

  1. Standard Retention: Data is kept for 30 days after account closure or inactivity.
  2. Anonymized Data: Aggregated data may be stored indefinitely for research purposes.

11. How We Protect Your Information

We implement:

  • Encryption for sensitive data in transit.
  • Role-based access controls.
  • Regular security audits and vulnerability scans.

12. Supervisory Authority Contact

If you believe your rights have been violated, you can contact:

13. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from them.

14. Changes to This Privacy Policy

We may update this policy periodically. Significant updates will be communicated via email or on our website.

15. Contact Information

For inquiries, please contact us:
‍Email: privacy@eloquentai.co
Mailing Address: 2261 Market Street #22824 San Francisco, CA 94114