Platform

One platform to teach, test and run AI Operators

Turn your operating procedures into Operators that resolve requests across your systems, prove them on your own history, and release them under your controls.

Request a demoHow it works

How an Operator works

An Operator is not a chatbot that answers questions. It completes the request, end to end, the way your best person would.

  1. 01

    Understands the request

    Reads the email, chat or ticket, identifies the intent and the customer, and picks the procedure that applies.

  2. 02

    Follows your procedure

    Works step by step through the ESOP your team approved, with the guardrails and owners attached to it.

  3. 03

    Works in your systems

    Uses core banking, CRM, identity and case tools the way your team does. No rebuild and no new APIs.

  4. 04

    Evidences every action

    Logs each step with the data behind it, and hands anything outside policy to the right person.

Teach

Your procedures, as ESOPs

Record a workflow once or upload the procedures you already have. Eloquent AI turns them into executable operating procedures that Operators follow exactly.

  • Step-by-step procedures your team reviews and approves
  • Guardrails and owners attached to every procedure
  • Versioned, so every change is tracked

Train · ESOPs

Card unfreeze: travel block

v14 · Approved
  1. 1

    Verify the customer with an app push before any card change.

    Okta
  2. 2

    Look up the card and the rule that froze it.

    Core banking
  3. 3

    If the block is travel-related, match merchant and location against the travel notice.

    Unit21
  4. 4

    Unfreeze the card and confirm the write-back.

    Core bankingRequires step 1
  5. 5

    Reply to the customer and attach the evidence pack.

    Outlook
Guardrail: escalate if the card shows two or more fraud flags

Simulate

Proven before it goes live

Replay thousands of historical and synthetic cases against a new Operator, and see accuracy, policy adherence and escalations before a customer does.

  • Replay months of real cases in minutes
  • Policy breaches flagged per scenario
  • Escalations checked against the ESOP

Test · Simulate

Card unfreeze v14 against 90 days of cases

Passed
Scenarios
2,400
Resolved correctly
98.6%
Policy breaches
0
  • Travel blocks99%
  • Suspected fraud97%
  • Lost or stolen99%
  • Expired cards98%
  • Ambiguous requests94%

31 cases escalated to a human, as the ESOP requires.

Deploy

Released one step at a time

Route a small share of live requests to the Operator, compare it with your team, and widen the rollout as the evidence builds.

  • Staged rollouts from 5% of traffic
  • Side-by-side comparison with your team
  • Every stage needs an approval

Deploy · Rollouts

Card unfreeze v14

50% of traffic
  1. 5%Week 1
  2. 25%Week 2
  3. 50%Week 3
  4. 100%Pending approval
Last 7 daysOperatorTeam
Resolution rate93.8%91.2%
Median handle time2m 41s18m 05s
Escalation rate4.1%n/a

Monitor

Every action, and why

Each step an Operator takes is logged with the evidence behind it. Recommendations show where a procedure can be tightened or a new workflow is worth automating.

  • Immutable audit log for every case
  • Outcomes tracked against your KPIs
  • Recommendations for the next workflow

Monitor · Dashboard

Card servicing

7 Operators live

Resolution rate

94.1%

+10.2 pts in 12 weeks

Recommendations

  • Add the new Lisbon card rule to the travel ESOP+1.2% resolution
  • Escalations for limit changes cluster on MondaysStaffing

Works inside the systems you already run

Operators use your existing tools the way your team does: core banking, risk and compliance data, CRM, service desks, email and payments. No rebuild and no new APIs.

  • Finastra
  • Temenos
  • Oracle
  • NICE Actimize
  • FIS
  • Fiserv
  • Jack Henry
  • FICO
  • Thomson Reuters
  • Equifax
  • Moody's
  • Refinitiv
  • Dow Jones
  • LexisNexis
  • Nasdaq Verafin
  • Alloy
  • Unit21
  • Prelim
  • ServiceNow
  • Salesforce
  • SAS
  • nCino
  • NICE CXone
  • SAP
  • Intercom
  • Zendesk
  • Okta
  • HubSpot
  • Outlook
  • Stripe
  • WhatsApp
  • Notion

Bank-grade security and controls

Eloquent AI’s Mission Control brings deterministic guardrails, QA on every action, and complete audit trails together in one powerful control layer. CISO-approved and regulator-ready from day one.

Read our data processing addendum
  • SOC 2 Type II
  • ISO 27001
  • GDPR Compliant
  • Zero Data Retention
  • PII Masking
  • Enterprise Deployment